Frequently Asked Questions

ConnectUG is Uganda's premier digital growth agency. We help Ugandan businesses establish and grow their online presence through mobile-first website design, digital marketing, e-commerce setup, and more. We're based in Kampala and have been serving Ugandan businesses since 2019.

Our main office is in Kampala, but we serve businesses all across Uganda — including Gulu, Mbarara, Jinja, Entebbe, Masaka, and more. We work remotely and can visit clients in person when needed in Kampala.

Simply WhatsApp us at +256 700 000 000, call us, or fill out the contact form on our website. We'll arrange a free 30-minute consultation to discuss your needs and recommend the right solution for your business.

Absolutely! In fact, small and medium businesses are our specialty. We have affordable packages starting from just UGX 800,000, specifically designed for Ugandan SMEs. No business is too small for a great online presence.

Most websites are completed within 5–10 business days after we receive all content (text, photos, logo). Larger or more complex projects like e-commerce stores may take 2–4 weeks. We always keep you updated throughout.

Yes — this is our #1 priority. Every website we build is mobile-first, meaning it's designed perfectly for smartphones first, then scaled up to tablets and desktops. With 85%+ of Ugandans using mobile to browse, this is essential.

Yes! All our websites come with an easy content management system. We also provide free training so you can update text, images, and prices yourself without any coding knowledge needed.

Yes, the first year of hosting and a domain name (.ug or .com) is included in all our website packages. After the first year, hosting renewal is typically UGX 120,000–250,000 per year depending on the package.

Yes! We integrate MTN Mobile Money, Airtel Money, and card payments directly into your website. Your customers can pay at checkout using their preferred Ugandan payment method. You receive instant SMS notifications.

We offer Facebook & Instagram Ads, Google Ads, bulk SMS campaigns, WhatsApp marketing, SEO (search engine optimisation), and social media management. We tailor every strategy to Uganda's specific market.

Paid ads (Facebook, Google, SMS) typically show results within the first week. SEO takes 2–4 months for significant results but delivers long-term organic traffic. We provide monthly reports so you always know what's working.

Our basic marketing plan starts at UGX 500,000/month (service fee) with a suggested ad budget of UGX 200,000. We can work with almost any budget and help you maximise every shilling spent.

We accept MTN Mobile Money, Airtel Money, bank transfer (Stanbic, DFCU, Centenary), and cash at our office. You can pay in Ugandan Shillings — no international transactions required.

Yes! We typically split payments 50% upfront and 50% on delivery. For larger projects, we can arrange 3-month installment plans. We're flexible and want to make our services accessible to every Ugandan business.

Never. We believe in complete transparency. The price we quote includes everything discussed — no surprise invoices. If any scope changes come up, we'll discuss and agree on costs before proceeding.